Frequently Asked Questions

Got Questions? We’ve got answers.

Check to see if your question is included here before calling our support desk. It might save you some time.

Does my community have MyOwn Tel?

Yes. We can provide anyone with a MyOwn Tel service.

Can I keep my existing number if I sign up to MyOwn Tel?

Yes. So long as your current telecommunications provider is happy to release your number, you can keep it. This means your friends won’t have to learn a new number.

How can I find out more about your package deals?

You can call our support desk on 1300 859 152

Can I get the internet at my house?

It depends on your telephone exchange. Call our support desk on 1300 859 152. They will let you know if we can install high speed broadband into your home.

What do you give back to the community?

Our community reinvestment scheme varies from place to place. It could be sponsorship of a local sports team, park beautification products, a sausage sizzle and fun day for the kids, or some other community activity. We will seek to engage with the community to determine how we can best focus our reinvestment.

How much does it cost?

We offer services to suit all budgets. Please contact 1300 859 152 so we can better serve your needs.

Can I get wireless internet?

Yes. We have a range of Wireless Broadband packages.

Can I bundle my phone and internet services?

Yes. Please contact 1300 859 152 so we can provide you with a bundled package.

Why do I only get one bill?

Convenience. One bill, one payment date and cheaper rates for bundled services.

How do I sign up?

You can sign up online or over the phone. Please call our support desk on 1300 859 152 or visit our Sign Up Page

Disclaimer: Our Standard Form of Agreement is available here. Any prices listed are subject to market changes and should be used as a guideline only. For clarification of prices, please contact MyOwn Tel on 1300 859 152. Porting of telephone numbers is subject to release of number by existing provider.